The Grosvenor and Collins Street General Practices would like to thank our patients and the community over the last week as we have started to transition to a new structure of our clinics and consultations in response to the Covid-19 pandemic. We would like to assure all of our patients that we can offer consultations, although these may be different to what we are all familiar with.
Our reception and nursing team will be triaging all consultations into 3 categories:
1. Telephone consultations
2. Respiratory clinic consultations
3. Standard general practice consultations
To assist with this triaging, reception or nursing staff will ask you several questions. It is vital that you answer these questions honestly. Your honesty will ensure we can organise you the most appropriate consultation that doesn’t put yourself, your family, other members of the community and our staff at increased risk.
You will receive a consultation from our doctors.
Please answer questions from our reception and nursing team honestly so we can organise your consultation.
Details of our consultations:
1. There are two telephone consultations available: Medicare funded consultations and Private fee consultations:
• Medicare funded (bulk billed) telephone consultations are available for these patients:
1. over the age of 70
2. people with a chronic health condition
3. indigenous people over the age of 50
4. pregnant women
5. parents with a child under the age of 12 months
• Private fee telephone consultations (these do not attract a Medicare rebate) are available on request for any patient not meeting the criteria listed above.
Standard Consultation – $50 Private – $25 Concession
Extended Consultation – $80 Private – $40 Concession
2. Respiratory clinic consultations. These are for patients who have a fever or any respiratory symptom (eg cough, runny nose, sore throat). The clinic has been established to minimise contact and exposure to potential covid-19 infection. This is to protect our patients and our staff. These clinics will be run in the afternoons at our Grosvenor Street site. There is a tent/marquee in the carpark at the back of the practice where you will wait.
A downstairs office room has been converted into a consulting space with minimal furniture and protective lining. It looks very different to what you are used to.
The doctor seeing you will be dressed in personal protective equipment, PPE.
3. Standard consultations in the practices will be offered for patients who do not have fever or respiratory symptoms. It is vital that you report any fever or respiratory symptoms to staff before entering the practice. Not doing so puts all patients in the practice at the time and staff at risk.
Once again thankyou for working with us as well all do our best to minimise the impact of the Covid-19 pandemic.
We would like to take this opportunity to thank all of you for your co-operation and understanding over the last week. It is likely we will need to continue to ask for this over the coming weeks and months.
Our primary goal is to deliver excellent health care for our patients in a safe and caring environment. The health of our staff is vital for us to be able to continue to achieve this goal.
In order for us to continue to deliver this care we have made several changes some of which you may have already noticed some that will be instigated in the next few weeks and days. We have disabled online bookings with Hotdocs, instead we are asking people to book via the phone. This enables us to ask screening questions to determine your level of risk. If your symptoms change before your appointment we will ask you to call back and let us know. These questions will apply to all persons attending the appointment including children that may be attending whilst a parent is seen. These questions will include your travel history, exposure to anyone known to have COVID-19 and symptoms such as fever, cough, breathing difficulties, runny nose, sore throat or other viral symptoms. Please do not attend the surgery until you have called. We can then make a plan with you about the best way for us to assess and treat you.
Currently the Australian Government has funded telephone consults. These will be available but are restricted to Australian Medicare card holders in the following high-risk categories:
-people isolating themselves on the advice of a medical practitioner in accordance with isolation guidance by the AHPPC (please ask for more details if you are unsure)
-people over 70 years of age
-Aboriginal and Torres Strait Islanders over 50 years of age
-people with chronic health conditions or who are immunocompromised
-parents of new babies or who are pregnant
People in isolation or quarantine for COVID-19 can see any eligible health provider through new telehealth items. Patients in vulnerable groups can additionally see a health provider via telehealth for a non-COVID-19 matter if they have seen that provider face-to-face at least once in the previous 12 months.
For those patients who do not meet the above criteria can ask for an appointment over the telephone. These will attract our usual fee, there is no Medicare rebate available at this stage.
If it is decided you need to attend for an appointment and you have symptoms we will be able see you. This will be done in a way that will keep you, our staff and other patients safe. At this stage, we will ask for you to come to our Grosvenor Street branch. Please come to our car park at the rear of the building and remain in your car until called. We will have a mask for you to wear and alcohol rub to apply to your hands. You will be seen by a doctor, they will be wearing protective equipment. At this stage, each individual will be assessed and treated according to their needs. Information from our labs indicate we have only a limited number of testing kits available. We cannot test everyone with symptoms who are at otherwise low risk.
From what we have seen elsewhere in the world our best measures to reduce the spread of COVID -19 and ease the burden on health care systems remains basic public health measures. These include isolating (ie staying at home) if you have a respiratory illness ( no matter how mild). It does seem that most people but especially the young, get mild disease. However it is important for this group to isolate to reduce the risk of passing the disease on to our frailer community members. Washing hands frequently with soap and water or alcohol hand rub, working from home when available, not shaking hands, avoiding congregating in large numbers, not touching your mouth eyes nose all seem to reduce spread.
We are grateful for your understanding and continue to reassure you that we are doing all we can to keep you and the greater community healthy.
In response to the recent outbreak of Coronavirus.
Our practice has removed all toys and magazines from the waiting room to minimise the chance of germs being spread.
You may wish to bring your own reading material or toys for your children to play with when waiting for your consultation, please remember to take them with you when you leave.
We have placed a sign on the door asking all patients to inform staff if they have recently travelled overseas. We may ask you to sit away from other patients, wait in your car or wear a mask.
At this stage our main concern is for patient that have recently travelled to or have been in close proximity of someone who has travelled to China. We ask that you do not attend the practice but call Public Health hotline on 1800 671 738.
Both Collins Street and Grosvenor Street General Practice stock whooping cough vaccines. Please call reception to schedule an appointment, or alternatively book online via our Hot Docs booking system.
Please click on the links below for more information:
Department of Health and Human Services: Whooping Cough (Pertussis)
Public Health Alert DHHS
Pregnancy and Pertussis
Do you require further information on ‘My Health Record’?
Hot Docs has provided information sheets to answer any questions you may have about the My Health Record system. You are also more than welcome to forward any questions you have to our reception team.
‘My Health Record’ Resources
Inappropriate behaviour displayed towards our staff will not be tolerated.
You will be asked to leave immediately if any displays of verbal abuse or aggression are apparent.
ZERO TOLERANCE POLICY
A friendly reminder to all new and existing patients at both Grosvenor and Collins Street General Practice, we have a booking and cancellation policy in place. Please click on the following link for further details.
Booking & Cancellation Policy
October is breast cancer awareness month. 3 of every 4 new diagnoses of breast cancer are in women aged over 50. However, it is important for any age groups that are concerned with any changes to seek professional advice. Breast Screen Tasmania offer free mammograms for all women and it only takes 20 minutes!
Call 13 20 50 for more info today!
Links below for further information:
Breast Screen Tasmania
Hobart Breast Screen Tasmania Location
Now in place!
No longer need your appointment?
We understand unplanned circumstances may prevent you from attending your appointment. In order to care for all our patients, we require 2 hours minimum notice if you are unable to, or no longer need your scheduled appointment. This ensures other patients have the opportunity to be seen. Failure to notify reception within a timely manner will incur a cancellation fee of $35.
Not sure how to cancel or change your prescheduled appointment?
Simply call reception at either Grosvenor Street or Collins Street General Practice and speak to the reception team who will confirm your cancellation and immediately update the doctors schedule.
Booked online? Unfortunately you can not cancel via the Hot Docs booking system. However, you are more than welcome to call reception.
Collins Street General Practice- Onsite Hobart Pathology Available
Monday: 8am to 11am
Wednesday: 8am to 11am
Thursday: 8am to 11am
Friday: 8am to 11am
Please come up to reception and we will be more than happy to assist you.