COVID19 Update For Our Patients 07/04/2020

We would like to take this chance to inform our patients about further changes.

Tele health consults are now our default appointment option. The consult will take place either via phone or where available video.

You are able to book these tele health consults online. Tele health presents some challenges, please be understanding whilst we endeavor to make these consults run as smoothly as possible. If you and your doctor determine you need to be seen face to face this will still be possible. Please discuss this with your doctor on how this will happen. Currently all tele health consults will not incur a private fee, however, this may change.

Due to the current situation, we will also be changing our reception hours. They will now be:

8.00am to 5.00pm Monday to Friday,

9.00am till 12.00pm Saturdays

9.30 am till 12.00pm Sundays

9.30am till 12.00pm Public Holidays.

Again, we thank you all for your help in making these massive changes possible. Our goal remains to give you the highest level of general practice care, in a way that is safe for both you and our staff.

 

Update for our patients COVID 19

The Grosvenor and Collins Street General Practices would like to thank our patients and the community over the last week as we have started to transition to a new structure of our clinics and consultations in response to the Covid-19 pandemic. We would like to assure all of our patients that we can offer consultations, although these may be different to what we are all familiar with.
Our reception and nursing team will be triaging all consultations into 3 categories:
1. Telephone consultations
2. Respiratory clinic consultations
3. Standard general practice consultations
To assist with this triaging, reception or nursing staff will ask you several questions. It is vital that you answer these questions honestly. Your honesty will ensure we can organise you the most appropriate consultation that doesn’t put yourself, your family, other members of the community and our staff at increased risk.

You will receive a consultation from our doctors.

Please answer questions from our reception and nursing team honestly so we can organise your consultation.

Details of our consultations:
1. There are two telephone consultations available: Medicare funded consultations and Private fee consultations:
• Medicare funded (bulk billed) telephone consultations are available for these patients:
1. over the age of 70
2. people with a chronic health condition
3. indigenous people over the age of 50
4. pregnant women
5. parents with a child under the age of 12 months
• Private fee telephone consultations (these do not attract a Medicare rebate) are available on request for any patient not meeting the criteria listed above.
Standard Consultation – $50 Private – $25 Concession
Extended Consultation – $80 Private – $40 Concession

2. Respiratory clinic consultations. These are for patients who have a fever or any respiratory symptom (eg cough, runny nose, sore throat). The clinic has been established to minimise contact and exposure to potential covid-19 infection. This is to protect our patients and our staff. These clinics will be run in the afternoons at our Grosvenor Street site. There is a tent/marquee in the carpark at the back of the practice where you will wait.

A downstairs office room has been converted into a consulting space with minimal furniture and protective lining. It looks very different to what you are used to.

The doctor seeing you will be dressed in personal protective equipment, PPE.

3. Standard consultations in the practices will be offered for patients who do not have fever or respiratory symptoms. It is vital that you report any fever or respiratory symptoms to staff before entering the practice. Not doing so puts all patients in the practice at the time and staff at risk.
Once again thankyou for working with us as well all do our best to minimise the impact of the Covid-19 pandemic.

Further resources:
<https://dhhs.tas.gov.au/publichealth/communicable_diseases_prevention_unit/infectious_diseases/coronavirus>

<https://www.gps-can.com.au/covid19-blog/healthy-space>

My Health Record

Do you require further information on ‘My Health Record’?

Hot Docs has provided information sheets to answer any questions you may have about the My Health Record system. You are also more than welcome to forward any questions you have to our reception team.

‘My Health Record’ Resources

 

 

 

 

Inappropriate behaviour displayed towards our staff will not be tolerated.

You will be asked to leave immediately if any displays of verbal abuse or aggression are apparent.

ZERO TOLERANCE POLICY

 

Breast Cancer Awareness Month

 

October is breast cancer awareness month. 3 of every 4 new diagnoses of breast cancer are in women aged over 50. However, it is important for any age groups that are concerned with any changes to seek professional advice. Breast Screen Tasmania offer free mammograms for all women and it only takes 20 minutes!

Call 13 20 50 for more info today!

 

Links below for further information:

Breast Screen Tasmania

Hobart Breast Screen Tasmania Location 

New Cancellation Policy

Now in place!

No longer need your appointment?

We understand unplanned circumstances may prevent you from attending your appointment. In order to care for all our patients, we require 2 hours minimum notice if you are unable to, or no longer need your scheduled appointment. This ensures other patients have the opportunity to be seen. Failure to notify reception within a timely manner will incur a cancellation fee of $35.

Not sure how to cancel or change your prescheduled appointment?

Simply call reception at either Grosvenor Street or Collins Street General Practice and speak to the reception team who will confirm your cancellation and immediately update the doctors schedule.

Booked online? Unfortunately you can not cancel via the Hot Docs booking system. However, you are more than welcome to call reception.

Hobart Pathology Availability

Collins Street General Practice- Onsite Hobart Pathology Available

Monday: 8am to 11am

Tuesday: Closed

Wednesday: 8am to 11am

Thursday: 8am to 11am

Friday: 8am to 11am

Please come up to reception and we will be more than happy to assist you.