Booking & Cancellation Policy

No longer need your appointment?

We understand unplanned circumstances may prevent you from attending your appointment. In order to care for all our patients, we require 2 hours minimum notice if you are unable to, or no longer need your scheduled appointment. This ensures other patients have the opportunity to be seen. Failure to notify reception within a timely manner will incur a cancellation fee of $35.

Not sure how to cancel or change your prescheduled appointment?

Simply call reception at either Grosvenor Street or Collins Street General Practice and speak to the reception team who will confirm your cancellation and immediately update the doctors schedule.

Booked online? Unfortunately you can not cancel via the Hot Docs booking system. However, you are more than welcome to call reception.